1. About Buddy Bucks
Buddy Bucks is Good Food Buddy's loyalty programme to thank eligible customers for qualifying purchases. Points are promotional benefits, not cash, legal tender, bank deposits or refundable money. Participation is optional. You can view your balance in your account.
2. How points are earned on fresh meals
For qualifying daily fresh-meal orders, the base earn rates are:
- Adult meal: 2 Buddy Bucks per meal.
- Pensioner / ladies portion: 1 Buddy Buck per meal.
- Healthy pensioner portion: 1 Buddy Buck per meal.
- Kids' meal: 0.5 Buddy Bucks per meal.
For qualifying monthly meal packages, the rate is double the corresponding daily-meal earn rate: 4 per adult meal, 2 per pensioner/ladies or healthy pensioner meal and 1 per kids' meal. The standard healthy portion does not currently earn Buddy Bucks. Points are based on eligible purchased and supplied meals, not simply adding an item to the cart.
3. How points are earned on frozen, deli and dessert products
For eligible frozen, deli and dessert purchases, the points award equals 2% of the qualifying product value, excluding delivery or courier charges. Points are recorded in whole hundredths of a buck; one hundredth of a buck is half a cent. For example, a R20 purchase earns 80 hundredths, worth R0.40. A mixed basket may earn points according to the qualifying category of each item, without counting the same item twice.
4. Where points can be used
Subject to sufficient balance and checkout support, Buddy Bucks may be redeemed against any eligible product in your order — fresh daily meals, monthly packages, frozen, deli and dessert items. They may not be exchanged for cash or redeemed against special promotions. They do not pay delivery or courier fees. One Buddy Buck is worth 50 cents when redeemed. Redemption is capped by the eligible product lines in your order and by your balance.
Points are earned on the full product value before any Buddy Bucks discount is applied, so an order paid partly with Buddy Bucks still earns on its full product value.
5. Credits, reversals and corrections
Points from cancelled or refunded purchases may be reversed, including any corresponding monthly-package bonus. If a product is exchanged or partly refunded, points may be adjusted to the final eligible order value. Points given by technical mistake or fraud may be corrected fairly after review. Points are separate from, and do not replace, a customer's statutory entitlement to money refunds or other legal remedies.
6. Accounts, promotions and changes
Sign-up promotion: new accounts receive 10 Buddy Bucks on sign-up, worth R5 when redeemed, once per customer, while the promotion runs. The credit is added to your wallet after your account is created and cannot be claimed twice for the same account.
Points belong to the eligible customer account unless a specific campaign states otherwise. Points have no expiry date at present. If an expiry rule is introduced, it will be disclosed before it applies. Points are not transferable. Any changes to an active programme should be communicated fairly and should not retrospectively remove accrued benefits unlawfully.
7. Customer support
For a missing or incorrect balance, provide your order number to 083 427 9710 or orders@goodfoodbuddy.co.za. Good Food Buddy's Privacy & POPIA Policy applies to account and reward records.