1. Who we are
Good Food Buddy ("Good Food Buddy", "we", "us" or "our") is the trading name of GOODFOOD BUDDY (PTY) LTD, a private company registered in the Republic of South Africa on 6 August 2025 (company registration number 2025/621306/07). Our registered office and postal address is 1183 Breyer Avenue, Waverley, Pretoria, Gauteng, 0186, South Africa. Our online store is at www.goodfoodbuddy.co.za. Customer enquiries: orders@goodfoodbuddy.co.za or 083 427 9710. Our meal preparation and customer collection location, which is distinct from the registered office, is 131 Codonia Avenue, Moregloed, Pretoria, 0186, for collection at confirmed times. Formal correspondence may be sent to our registered office.
These terms apply to purchases through our website and related ordering channels, together with the policies linked below. Nothing in these terms excludes or restricts a consumer's rights under applicable South African law, including the Consumer Protection Act 68 of 2008 (CPA) and Electronic Communications and Transactions Act 25 of 2002 (ECTA).
2. Our products and availability
We offer daily fresh meals, frozen meals, deli products, desserts and selected meal packages. Descriptions, weights or portions, photographs, prices, ingredients, dietary information and availability are presented as accurately as reasonably possible. Presentation and seasonal ingredients may vary. Photographs are illustrative, and portion descriptions are approximate unless otherwise stated.
Products are subject to availability. Where an ordered item is unavailable, we will contact you to offer a suitable alternative or a refund of the unavailable item. We will not substitute an ingredient or meal without your agreement where it could affect an allergy, intolerance, dietary restriction or material characteristic of your order. Substitution requests (including replacing pork or fish with another protein) are subject to daily availability and kitchen confirmation; a request is not a guarantee.
3. Ordering, prices and payment
Prices are displayed in South African rand (ZAR). Prices include any applicable taxes. The delivery charge is shown before you submit your order.
You can review and correct your cart, delivery or collection details and order before submitting payment. Online payments are processed through PayFast and its available payment methods. We do not store complete payment-card numbers on our website. You should receive an electronic order record. An order is accepted when we confirm it after successful payment or other agreed payment arrangements, subject to lawful correction of genuine errors and product availability.
We will contact you about a material pricing or availability error before fulfilling the affected item and offer a lawful resolution, including a refund where appropriate. Promotional prices are subject to their stated dates, limits and conditions, without affecting completed orders or statutory rights.
4. Fresh-meal cut-off and preparation
Daily fresh-meal orders must be placed and paid for by 10:00 (South African time) on the intended delivery or collection day, unless the website clearly provides a different deadline for a specific product. Orders after cut-off are not guaranteed for the same day. Fresh meals are made for the selected date; menus and individual ingredients may change subject to the substitution provisions above.
Please provide complete and accurate delivery and allergy instructions before checkout. Dietary and substitution requests must be accepted by the kitchen; an unchecked request is not an accepted variation.
5. Monthly meal packages
Monthly packages are offered for the listed weekday pattern (for example Monday–Thursday or Monday–Friday) and are priced using the actual service days in the selected month. Dates on which we are closed are excluded where stated at purchase. The package price, portion selection, service dates, delivery or collection choice and any savings will be shown before checkout.
Monthly packages are not an automatic subscription unless the checkout expressly states otherwise and obtains appropriate authorisation. Changes to upcoming meals, delivery details or permitted substitutions should be requested as early as possible and before the applicable daily 10:00 preparation cut-off. Refunds or credits for skipped, cancelled or interrupted meals are assessed under our Returns, Refunds & Cancellations Policy, the circumstances of the request and applicable law. We will not retroactively charge for days that were shown as closed and excluded at checkout.
6. Delivery and collection
We currently serve selected Pretoria delivery areas, including Pretoria East, the Moot and Montana, subject to the address checker and capacity. The exact delivery fee and available service will be confirmed at checkout. Standard fresh-meal collection is 16:00–17:30 and the indicated delivery window is 16:00–18:30, unless an order confirmation advises otherwise. Collection is from 131 Codonia Avenue, Moregloed, Pretoria unless a different location is expressly confirmed.
Please see the Delivery & Collection Policy for receipt, failed-delivery arrangements, cold-chain handling and delays.
7. Food safety, allergens and dietary information
Food may contain or come into contact with common allergens, including cereals containing gluten, milk, eggs, soy, peanuts, tree nuts, fish, shellfish and sesame. Our kitchen handles multiple ingredients, and we cannot guarantee an allergen-free environment. Read each product's ingredient and allergen information and contact us before ordering if you have a serious allergy or medically prescribed diet. Do not assume an item is safe based on its name or image.
Nutritional values, where provided, may be estimates unless separately verified. Descriptions such as "healthy" do not constitute personalised medical or dietetic advice. Follow the storage, use-by, thawing and reheating instructions on the product label. See our Food Safety, Allergens & Storage Policy.
8. Returns, cancellations and refunds
Because food can deteriorate and must remain safe, some change-of-mind cancellation or return rights may not apply to prepared or perishable food. However, this does not remove your rights concerning unsafe, defective, incorrect or otherwise non-conforming goods or services. Refunds will not be limited to store credit where the law entitles you to a refund by another method. See our Returns, Refunds & Cancellations Policy.
9. Accounts, acceptable use and reviews
You may use the website in accordance with its available guest or account-checkout options. If you register, keep credentials secure and notify us of suspected unauthorised activity. You must not interfere with website security, upload unlawful content or submit fraudulent orders.
Reviews should reflect genuine experiences and must not contain unlawful, abusive or confidential content. We may moderate reviews reasonably. Where we wish to republish identifiable customer comments or images in separate advertising, we will obtain any permission required by law; submitting a review does not automatically give us unlimited rights to use your identity in marketing.
10. Special offers and Buddy Bucks
Any coupons, launch promotions, meal specials and Buddy Bucks are governed by their displayed conditions and, where applicable, our separate Buddy Bucks Rewards Policy. Rewards are not cash and cannot be redeemed against special promotions, as explained in that policy. Promotions cannot override statutory refund entitlements.
11. Privacy, communications and cookies
We process customer information to operate orders, payments, delivery, accounts and customer service. Optional electronic marketing is handled separately from necessary service messages. Read our Privacy & POPIA Policy and Cookie Policy for details and your choices.
12. Website content, liability and complaints
Website text, images, recipes and branding may be protected by intellectual-property law. You may use the website for normal personal shopping, not to copy its content commercially without authorisation.
We take reasonable care to provide safe food and an accurate service. We are not liable for losses caused solely by circumstances beyond our reasonable control to the extent permitted by law, but nothing here excludes liability that cannot lawfully be excluded, including rights relating to unsafe goods, gross negligence where applicable, or applicable consumer-protection remedies.
If something goes wrong, contact orders@goodfoodbuddy.co.za or 083 427 9710, quoting your order number and details. We will try to resolve the concern fairly. Customers retain the right to refer eligible disputes to the relevant South African consumer-protection bodies or courts.
13. Updates and governing law
These terms are governed by South African law. We may amend terms for future orders, with a revised date displayed here. The version applicable to an accepted order will not be changed retrospectively to remove accrued consumer rights. Material changes may be separately communicated when appropriate.